Terms of Use

Last Updated: [Nov 6, 2025]
Website: https://www.pratimaa.in/
Welcome to Pratimaa – Where Marble Meets Artistry. These Terms of Use govern your access to and use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the site.

1. Eligibility

You must be at least 18 years old to purchase from this website. By using the site, you represent that you meet this age requirement and are legally able to enter into binding agreements.

2. Products and Descriptions

  • We specialize in handcrafted marble sculptures, idols, artifacts, and related artistic creations.
  • Each piece is unique and may have natural variations.
  • Product images may slightly differ from the actual product due to lighting, stone pattern differences, or camera settings.
  • We do not guarantee exact replication for custom orders, though we strive to stay true to customer-provided references.

3. Pricing & Payments

  • All prices listed on our website are in rupees.
  • We reserve the right to change pricing at any time without notice.
  • Orders are confirmed only after full or partial (advance) payment depending on product type.
  • We accept payments via [UPI / Bank Transfer / Cards / Payment Gateway].

4. Shipping & Delivery

  • Delivery timelines vary based on size, weight, export regulations, and destination.
  • Any delay caused by logistics, customs, or unforeseen circumstances is not our responsibility.
  • Risk of damage transfers to the buyer once the product is shipped. We pack items securely, but recommend choosing insured shipping where available.

5. Returns, Refunds & Cancellation

  • Due to the handcrafted and fragile nature of our products, we do not accept returns or refunds once the product is delivered.
  • In case of damage during shipping, customers must provide unboxing video proof within 24 hours of delivery.
  • Order cancellation is possible only if work has not started or product has not shipped.

6. Intellectual Property

  • All images, designs, product descriptions, logos, and text on this site are our exclusive property.
  • You may not copy, reproduce, sell, or distribute any content from this website without written permission.

7. Use of Website

You agree not to:

  • Use the website for any illegal or fraudulent purpose.
  • Attempt to breach website security or misuse contact forms.
  • Post offensive, misleading, or defamatory content through any feedback system.

8. Limitation of Liability

We are not responsible for:

  • Loss or damage caused by improper handling of products after delivery
  • Website downtime, errors, or temporary unavailability
  • Any indirect, incidental, or consequential damages arising from your use of the site

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the site following changes means you accept the revised Terms.

11. Contact Information

For questions, concerns, or business inquiries, contact us at:
Email: pratimaa.idol@gmail.com
Phone: 9024947301

Thank you for choosing Pratimaa – Where Marble Meets Artistry.
We value the beauty of heritage craftsmanship and appreciate your support for traditional artisans.